Tellers
Description:
1. Represents normal "point of contact" for many customers in their basic over-the-counter banking needs.
2. Provides efficient service to customers including cash deposits, cash withdrawals, and currency exchange transactions.
3. Handles other services such as customer instructions on cheque collection, funds transfer, outstanding orders, stop payments, and account inquiries.
4. Guides customers to other points of services.
5. Takes advantage of every opportunity to delight customers, sell the bank, and demonstrate interest in providing other services.
Duties & Responsibilities:
1. Assist customers with their everyday banking needs; withdrawals, deposits, transfers, currency exchange, etc…
2. Utilize every chance to highlight products to customers, cross-sell to them, and resolve any issues they may have.
3. Accepts and processes cash deposits to opened accounts (current, saving, checking, overdraft, GL). Proves cash entirely.
4. Cashes checks and payment orders within established limits and reserves (withdrawals, coupons, expense redemption).
5. Exchange foreign currencies to the established dealer rates. Proves currencies entirely.
Redeem CD coupons. Redeem matured certificates of deposits.
6. Handles customer inquiries and signature verification for branch personnel.
7. "Sells" additional banking services, develops opportunities, and guides customer to appropriate point of contacts in the branch.
8. Count, prove, and packages currency and coins.
9. Uses the computer system to process transactions and verify customer signatures.
10. Balances his cash and prepares daily and final currency position.
11. Performs a range of related duties and may assist other tellers during peak load periods.
12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
Education:
Bachelor Degree in Marketing, Business Administration or Commerce with a minimum overall grade: Very good
Experience:
1-2 years’ experience in a related field
Skills:
1. Handling Skills and Customer Oriented Attitude
2. Excellent Interpersonal & selling skills
3. High communication skills, especially verbal
4. Ability to work under pressure & shifts basis
5. Good knowledge of computer and telephony Environment
6. Fluency in Arabic and English written/spoken
Send your C.V to:
http://ewazefa.com/en/jobs/jobView/2843/Teller
For more Banking Jobs:
http://ewazefa.com/en/jobs/jobList/all/industry_id/12
Call Center Agents
Responsible for handling QNB ALAHLI clients & non clients calls to achieve high quality service.
Duties & Responsibilities:
1. Handle all customer inquiries & requests.
2. Send all customer inquiries & requests to the network & related head office departments.
3. Determine customers’ needs and achieve customer satisfaction.
4. Answer & process clients’ inquiries, requests & complaints received according to Call Center processes.
5. Escalate calls to the Inbound Channel Team Leader if necessary.
6. Organize appointments/send messages to inbound Channel Team Leader.
7. Cross sell products and services to clients & non- clients according to Call Center processes.
8. Suggest ideas to enhance the service level offered to the clients.
9. Handle outbound campaigns if availability of queuing needs. for example (covering shortage, crisis, huge campaign, etc….).
10. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
11. Adhere to QNB ALAHLI policies & procedures in order to guarantee that QNB ALAHLI business is conducted in Compliance with Local Laws, Internal Rules & Regulations, as well as, International Standards.
Education:
Bachelor Degree in Marketing, Business Administration or Commerce with a minimum overall grade: Very good
Experience:
0-2 years’ experience in a related field
Skills:
1. Handling Skills and Customer Oriented Attitude
2. Excellent Interpersonal & selling skills
3. High communication skills, especially verbal
4. Ability to work under pressure & shifts basis
5. Good knowledge of computer and telephony Environment
6. Fluency in Arabic and English written/spoken
Send your C.V to:
http://ewazefa.com/en/jobs/jobView/2844/Call+Center
For more Call Center Jobs:
http://ewazefa.com/en/jobs/jobList/all/industry_id/23